Questions about hosting, billing or how account setup works? Find quick answers below.
Hosting Questions
HostZelon Web Hosting runs on fast NVMe SSD servers with cPanel, free SSL certificates, DDoS protection and automated backups (frequency depends on the plan).
Our billing system is connected to WHM. Once your payment is verified, your cPanel account is created automatically and the login details appear in your client area. Manual payments such as bank transfers are verified by our team, usually within a few hours.
Every web hosting account includes cPanel, with a 1-click app installer (Softaculous) for WordPress and other apps, phpMyAdmin, File Manager, email accounts and SSL management.
Yes. Free SSL certificates are included with web hosting plans and can be managed from cPanel.
Yes. You can move to a bigger hosting plan at any time - just open a support ticket. If you outgrow shared hosting, we can help you move to a KVM VPS.
VPS Questions
Yes. All HostZelon VPS servers use KVM virtualization with full SSH root access, OS reinstalls and a dedicated IPv4 address.
You can choose Ubuntu, Debian or AlmaLinux for your KVM VPS, with full root SSH access. OS reinstalls are available if you need a clean start.
Domains Questions
Yes. You can start a domain transfer from our Domains page with the EPP / auth code from your current registrar. If you need help moving your DNS records, our support team can assist.
Domain registrations and transfers are not refundable once processed. See our Terms of Service for details.
Billing Questions
We accept PayFast online payments, bank transfer and prepaid wallet balance. The methods available to you are always shown at checkout.
Yes. Shared web hosting plans come with a 30-day money-back guarantee from the date of your first order. Domain registrations and transfers are not refundable once processed. See our Terms of Service for details.
Didn't find what you are looking for?
Send us a message or open a ticket from your client area — we usually reply within a few hours.