Terms of Service | HostZelon

These terms apply to all services ordered from HostZelon (“HostZelon”, “we”, “us”) through hostzelon.com. By creating an account or placing an order you agree to them. If you do not agree, please do not use our services.

1. Who We Are

The services are provided by HostZelon. You can contact us at info@hostzelon.com.

2. Your Account

You must give accurate contact and billing details and keep them up to date. You are responsible for keeping your password safe and for everything done through your account. Tell us straight away if you think your account has been accessed without permission.

3. Ordering and Setup

We provide web hosting, KVM virtual private servers, domain registrations and related services once payment has been received and verified. Most hosting accounts are set up automatically; manual payments (such as bank transfers) are verified by our team, which can take a few hours. We may refuse or cancel an order, with a full refund, if we cannot verify it or suspect fraud.

4. Billing, Renewals and Payment

Prices are shown before checkout, including the renewal price. Prices are set in US dollars; amounts shown in other currencies are converted for convenience.
Services renew for the same billing term unless you cancel before the renewal date. We send an invoice before each renewal; it can be paid with any available payment method (for example PayFast, bank transfer or your account wallet balance).
Unpaid services may be suspended 7 days after the invoice due date and terminated after 30 days. Data of terminated services may be permanently deleted, so please keep your own backups.
Promotional prices and coupons apply only to the term stated in the offer.

5. Refunds and 30-Day Money-Back Guarantee

Shared web hosting and VPS (cloud) hosting plans come with a 30-day money-back guarantee from the date of your first order for that service. To use it, open a ticket or email us within 30 days. The guarantee does not cover:

domain registrations, renewals and transfers (these are paid to the registry and cannot be reversed);
dedicated servers, licences, setup fees and other add-ons;
renewals of existing services, or accounts closed for breaking these terms.

If a free domain was included with your plan, its normal registration price may be deducted from the refund. Funds added to your wallet can be refunded on request if they have not been used.

6. Domain Names

Domains are registered through our registrar partners and are subject to the rules of the registry for each extension. The domain is registered in your name and you remain responsible for renewing it. We send renewal reminders, but a domain that is not renewed in time may expire and could be lost or need a redemption fee. Transfers depend on the domain being unlocked and on a valid authorisation (EPP) code.

7. Acceptable Use

You may not use our services to:

send unsolicited bulk email (spam) or run mailing lists without confirmed opt-in;
host or distribute malware, phishing pages, botnet controllers or stolen data;
attack or scan other systems, including denial-of-service attacks and brute-force attempts;
host content that infringes copyright or other rights, or is illegal where it is hosted or where you are based;
use shared hosting resources in a way that harms other customers (for example crypto-mining or very heavy background processes).

We may suspend a service immediately if it threatens our network or other customers, and will tell you why. Repeated or serious breaches can lead to termination without refund.

8. Backups and Your Data

We run automated backups as described for each plan, but they are provided as a convenience and are not guaranteed. You are responsible for keeping your own copies of your website, databases and email.

9. Uptime

We aim for 99.9% monthly availability of our network and servers, excluding scheduled maintenance (announced in advance where possible) and problems caused by your own code, configuration or third parties. This is a target, not a guarantee. If a service is unavailable for a significant time because of a fault on our side, contact us and we will consider a service credit to your account.

10. Limitation of Liability

We provide our services with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits, lost data or lost business, and our total liability for any claim is limited to the amount you paid us for the affected service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Cancellation

You can cancel a service at any time from your client area or by opening a ticket. Cancellation takes effect at the end of the paid term unless you ask for immediate termination.

12. Changes and Disputes

We may update these terms from time to time; the date at the top shows the latest version, and important changes will be announced by email. If you have a complaint, please contact us first — we will try to resolve it with you directly and promptly. Nothing in these terms affects consumer rights you have under the law that applies to you.